When you get the results of your latest engagement survey, it’s a great opportunity to put your employee feedback into action and use it to inform your strategic goals. However, while employee feedback can be a powerful tool to point your leaders in the right direction, using a sole team’s engagement score as KPI may be unreliable when it comes to measuring the success of your objectives. In this episode, Michael, our Director of Employee Experience, and Ashley, our Senior Customer Success Manager, examine the reasons why using your engagement scores as a performance indicator may not provide accurate insight, and offer suggestions on how to use your insights to encourage the right behaviours. They also introduce the newest addition to the Peakon platform, which allows leaders to further personalise how their organisation measures up within their industry sector.

Part one: The risks of using engagement metrics to measure performance

In the first part of this month’s episode, Michael and Ashley look at why using engagement scores to measure performance may not be a reliable approach. As they explain, using engagement scores as a KPI may mean leaders feel pressure to attain a particular score or encourage their teams to score highly in exchange for a reward, rather than learning to understand the drivers that have led to this result.

Part two: How to implement the right KPIs for your business

In part two, Michael and Ashley discuss how organisations can implement their engagement data more effectively as part of their KPI framework at different levels of leadership, such as encouraging managers to take the lead on sharing and discussing their feedback.

Part three: Introducing Peakon’s customisable benchmark

In the final part of this month’s webinar, Ashley introduces the latest feature to hit the Peakon dashboard, which allows you to set a target benchmark for your company by selecting from a range of percentiles. That means if your organisation is working towards being in the top 5% of your sector, you can use this target to set a customisable benchmark. We also show how you can set these benchmarks at a department level with segment-specific goals.   Watch the full webinar recording to learn more about how you can implement a successful KPI action plan using your engagement data and how you can set strategic benchmarks through your Peakon dashboard. If you have any questions, please contact our team at support@peakon.com or reach out to your Customer Success Manager. If you would like to register for the live broadcast and participate in the Q&A session afterwards, send me an email.