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|Sécurité des données et des accès|
Authentification à deux facteurs
Two-factor authentication provides basic authentication for organisation members.
By enabling two-factor authentication, administrators limit the likelihood that a user’s Peakon account could be compromised.
We integrate seamlessly with any system that acts as a SAML 2.0 identity provider, including G-Suite (Google Apps), Microsoft Azure Active Directory, Okta, OneLogin and more. Enabled either as part of your Single Sign-On configuration or within Peakon via mobile, SMS and Authy.
Disponibilité SLA de 99 %
We run two full, geographically separate systems in tandem to provide immediate solution for hardware failure and disaster recovery. We are transparent about our historic uptime, which can be found here: https://status.peakon.com
Disponibilité SLA de 99,9 %
We use numerous systems and services such as Detectify to perform regular, automated tests, looking for the most common security vulnerabilities.
Sécurité par mot de passe
We use zxcvbn - an advanced algorithm developed by Dropbox - to test and approve password strength.
Coupled with our login retry policy, we ensure that account brute force attacks become infeasible.
Paramètres de niveau de confidentialité des données
Peakon gives you the flexibility for targeted, frequent surveys along with the necessary aggregation settings to always ensure the anonymity of your employees.
For each survey schedule you create, the anonymity settings are easily and accurately configurable, from the minimum employee number per segment to comments anonymity levels and everything in between.
Paramètres de regroupement des données
Peakon gives you the necessary aggregation settings that fit your organisation. For each survey schedule you create, the aggregation settings are easily and accurately configurable.
Eg. The amount of time survey answers will be included in the current score.
Accès aux données par région
We ensure that you have full control of your data. Prior to working with your named Customer Success Manager you can define through your settings the specific regions of the world where Peakon has access rights to your data.
|Gestion des employés et groupes d'accès|
Téléchargement et mise à jour des dossiers de vos employés
No matter the various office locations and different HR teams uploading their spreadsheets, Peakon aggregates all employee records accurately in the platform and automatically updates without causing duplication.
Synchronisation et tenue à jour des dossiers des employés via SCIM 2.0
Keep your employee records up-to-date by syncing to your HRM software via the SCIM 2.0, the most modern, simple and secure open API for managing identities trusted by the likes of Google and Slack.
Backdate changes at anytime to employee records at segment level.
A great use of this feature is when two departments merge and backdating will allow you for a consolidated view of survey responses.
Segments provide insights into the engagement of cross-sections of employees by allowing you to view scores and comments by segment.
Based on your employee attributes you can automatically create each population group that you want to receive feedback from, collect their insights and take action.
Attributes allow for survey responses to be segmented. Peakon already provides you with a list of attributes in which you can then add your segments.
You can add your custom attributes according to the needs of your organisation. Our engagement methodology experts are always there for support and advice.
Recherche et filtrage des employés
Search for any employee from the organisation and update their status easily by using the search bar.
Contrôle des accès utilisateur
The access control groups allow you to manage the different user capabilities in Peakon.
This ensures everyone has the right insights in their dashboards and the right tools to improve their teams’ engagement.
For example, Executives get the overview of all teams while Managers have access only on their teams’ engagement.
Peakon provides you with Access groups for Admins, Executives, Managers, Employees.
Groupes de contrôle avancé des accès utilisateur
Only give access to those who need it and create as many access groups as you need to reflect your organisational structure.
Restrict attributes to streamline your manager’s dashboards
Avoid burdening your managers with employee insights which are out of their power to act.
Support team leaders to focus on the key areas of their team’s Engagement while your HR and leadership teams deal with all sensitive data.
Attributs hiérarchiques permettant de définir votre structure organisationnelle
Add information on the hierarchy of your organisation and Peakon will automatically map the relationships between different departments and employees. You also have the option to set up these relationships manually instead.
Automatically notify employees of new feedback rounds and send reminders for unanswered surveys.
Off-the-shelf integration with popular HRIS systems that make it more straightforward and secure to sync your employee records with Peakon.
Our integration with Bob reassures that your employee records are always up-to-date in Peakon.
With Single Sign-On, the Peakon dashboard users can log in using their existing company credentials, without requiring a separate Peakon login.
Authentification unique obligatoire
By mandating Single Sign-On you can reassure the quick and secure login to Peakon. Additionally, you can ensure that Employees that have left your business will not be able to access Peakon.
Okta makes integrating Single Sign-On and any HRIS a simple, secure and very easy process.
Création d'intégration grâce à notre API publique
Our RESTful API allows you to pull your engagement data directly from Peakon. Integrate with your data sources, sync with your employee management directories, or build your own custom applications. Take your engagement analysis to another level.
Support dédié d'API
Access to both documentation for our engagement API and the developers behind it.
|Feedback qualitatifs et quantitatifs précis|
46 questions par défaut issues de la bibliothèque de questions de Peakon
Developed based on decades of scientific research, Peakon’s engagement driver framework provides a shared vocabulary to describe good leadership and a healthy culture.
Bibliothèque Peakon de questions modifiables
Edit questions to match the needs of your organisation.
Gather qualitative feedback on issues specific to your business. Unlike the standard set of questions in Peakon, these questions are purely text-based and have no quantitative element (the 0 to 10 scale).
Questions personnalisées sur les moteurs
Add custom questions to each of the engagement drivers in Peakon. Our engagement methodology experts will advise you on this further.
Commentaires en texte libre
Give employees the option to provide a comment with their question response. Comments add a layer of qualitative feedback to employee responses which can help you understand "why" someone gave a particular score.
Option d'illustration des questions
Add an illustration to each of your survey questions, which helps to add additional context and create a better user experience for your employees.
|Distribution intelligente des questions|
Distribution des questions encourageant un feedback continu
Peakon’s question rotation algorithm ensures the questions employees receive in their surveys will differ from one another.
Survey fatigue can be a real threat to your insights. This feature is designed to give you a steady stream of data for all these drivers, on an ongoing basis.
Questions de suivi intelligentes pour les scores les plus élevés
When an issue arises, it’s best to get all the information you can, as soon as possible. Our question algorithms know this.
If an employee provides an unexpected response to a question, we’ll seamlessly insert additional, related questions from your survey into their current round.
As a result, you receive the maximum insight into problem areas as soon as they arise.
Service de kiosque et SMS pour les employés sur le terrain
Set up a kiosk and get insights from employees who dont have an email address. If employee phone numbers are set, they will also receive an SMS with their unique code and a URL to fill out the survey. Employees can also submit the feedback via kiosk by using their first name and employee number.
Optimisation sur tous les appareils (mobile, bureau, etc.)
Managers can access the dashboard from their web browser on your computer, smartphone or tablet. Employees can receive notifications via SMS, email, Slack or our iOS app.
Localisation du tableau de bord et des sondages dans plus de 37 langues
Employees can share their feedback in their native language (37+ translated languages), while managers can view the results in a fully-translated dashboard (10 translated languages).
Rappels automatisés pour les employés
Peakon will send automatic reminder emails at specific intervals during each survey round in order to maximise participation. Account administrators can also trigger a reminder email at any time.
Rappels de participation des managers
Peakon notifies each team leader before the survey round is closed about the remaining number of employees per segment that they still have not responded. It also notifies them of when the next reminder will be sent to the employees.
Option de traduction des conversations anonymes
Built-in Google translate options enable you to understand feedback from multilingual teams. Through the localised experience feature you can respond in your language while the user receives a translated response.
Prise en charge des utilisateurs non-voyants et daltoniens
Our design team has created a second version of the dashboard which makes it accessible from managers with colour-deficiency without compromising on their user experience. Also, the survey is developed to work for blind users.
|Planification flexible des sondages|
Options de fréquence pour chaque série de questions
You can set the frequency for driver and sub-driver questions, as well as the engagement question. If you have Values questions enabled, you will also be able to select the Values question frequency. As you adjust the frequency mix, you will get an indication of how many questions will be asked in the survey rounds
Séries de questions spécifiques à chaque segment
Use segment-specific questions to ensure you gather the most relevant feedback from every team - anywhere, anytime.
Planification multiple simultanée
Run multiple surveys on different schedules and frequencies at the same time. Tailor surveys to different departments and business units around the world.
Planification de sondages multimarques
Customise your survey, email content, add bespoke company branding by division or sub-brands, and give a tailored experience that feels personal to your employees.
You can also brand each question in your surveys independently, making it possible to brand your custom driver and open-ended questions
Notifications par e-mail personnalisables
For each schedule you set you can customise the survey email content (e.g. to include a message from the head of this department) while also defining the sender (e.g. from the CEO of the organisation).
|Benchmarking sur mesure|
Benchmarks de l'industrie
Benchmarks enable you to compare engagement performance against others in your industry.
The company benchmark represents an average score across your organisation, which gives managers and executives more context when analysing the performance of their team compared to the rest of the business.
True Benchmark® lets you use the power of data to account for demographic differences (like age, tenure, etc) between your teams and how those factors affect overall engagement scores.
Benchmarks spécifiques à chaque segment
For larger organisations that operate in multiple industries, we let you choose suitable industry benchmarks for different areas of your business.
For example, a financial services provider may wish for its fin-tech division to be benchmarked against technology businesses.
|Tableau de bord personnalisé|
Expérience d'intégration automatisée pour les chefs d'équipe
After the first employee feedback of each team, every leader will be introduced to their personal dashboard with an automatic onboarding experience of their actionable insights.
Traduction du tableau de bord (10 langues + utilisateurs daltoniens)
Affichage personnalisé du tableau de bord
Every team leader has access to a personal dashboard with their teams actionable insights in their language and prefered preview settings.
Points forts et priorités de chaque équipe
Peakon flags the highlighted areas, for every segment, in each team leaders overview. These are the areas in your organisation with significantly different levels of engagement and Peakon recommends that you take a closer look. They are presented as Priorities & Strengths.
Priorities reflect the groups of employees who are significantly less engaged than the organisation as a whole.
Strengths, often represent a team where the culture and strategy are perfectly in sync, and cases of best-practice management.
Tendance d'engagement dans le temps avec options de définition de périodes
Understand the progress of your engagement over time
Analyse de segmentation
The ability to slice and dice the analysis from Peakon gives you an incredibly detailed illustration of how, and why, areas of your organisation differ from one another. This is great starting point to learn where potential problems could arise and where more support is needed, but also a source of best practices.
Heatmap : comparaison des scores et de la participation pour chaque segment
The Heatmap is a great way to make a lot information understandable at once. Everything on the Heatmap is interactive. Whenever something requires a closer look, simply click on the score to see the feedback related to this driver, from this specific segment.
Heatmap de segmentation et rapports entre chaque cycle
Understanding the progress of your teams’ engagement is vital. Peakon provides you with a trendline over time in each segments overview dashboard. To offer a more granular reporting and a better understanding of changes between different rounds of feedback, you can view the difference in your segments overview and get a quick understanding of the teams progress.
Exportation des données vers des feuilles de calcul
The spreadsheet export allows you to download all engagement scores for each driver, sub-driver (and Values) in a Heatmap view.
Résumés par e-mail
Peakon automatically sends digest emails to people with dashboard access – e.g. the administrators of your Peakon account and your organisation’s managers. The content each individuals emails will contain is determined by what they can view on their dashboard.
Introduction ludifiante automatisée des employés à Peakon
After the completion of the first survey, each employee is introduced to Peakon with an interactive onboarding experience. You people will understand how Peakon works, how their feedback looks in the team leaders dashboard and how their data is handled. By explaining transparently everything around Peakon employees are reassured about their anonymity and understand the importance of their feedback.
Informations concernant l'évolution de l'engagement personnel
At Peakon we believe that engagement is everyone’s business. After the completion of each survey, employees can understand their engagement progress as well as their activity in Peakon through their personal insights. Nobody else has access to these.
Notifications sur les admissions et les conversations
Employees receive notifications everytime a comment is acknowledged or responded. In every interaction Peakon reassures them about their anonymity.
|Analyse de sujet et de texte|
Commentaires par rapport aux questions ouvertes et sur les moteurs
With each Peakon question, employees have the option to provide a comment. These comments add colour and nuance to quantitative responses – and essentially the why behind the score.
Page de vue d'ensemble des commentaires
All the comments grouped in categories with all the necessary functionality to understand the qualitative feedback of your people.
Filtrage et recherche de commentaires par catégorie
View comments per Driver, Open-ended (and Values) questions and search easily for any comment you are looking for.
Filtrage et recherche de commentaires par action
This feature makes it less likely that managers will overlook employee feedback and miss out on opportunities to improve engagement.
Affichage de l'auteur des commentaires à des fins de collaboration
Understand the Managers that each comment is associated to quickly by hovering over the comment as Peakon identifies the hierarchical relations. This feature offers context and supports collaboration to ensure the employees’ feedback will be addressed accordingly. By using the private notes you can also tag the right Manager to highlight attention and offer support.
Regroupement des commentaires en sujets multi-mots
A team leader may read every comment from her employees. Whereas further up the organisational hierarchy, a department-head may see thousands of new comments a month, or tens of thousands for executives.
Peakons text analysis algorithms identify general themes and issues that people care about – and what the sentiment around certain subjects is. This is where topics come in. Topics are a way of aggregating many comments based on a common theme discussed within them.
Résumé automatisé et score global de chaque sujet
Each Topic will display a score associated with the comments that make up each comment. This enables you to quickly judge the around each topic.
Similarly each Topic comes with a summary, a sentence out of the most indicative comments that make the Topic - giving you an insight to a broad conversation in a few seconds.
Sujets liés aux questions ouvertes et sur les moteurs
Peakon groups comments into topics, enabling you to quickly understand the common themes that matter to your employees. Topics are generated for Driver, Open-ended (and Values) comments
Page de vue d'ensemble des sujets
All the Topics grouped in categories with all the necessary functionality to get the most out of the common themes that matter to your employees.
Affichage des sujets par catégorie
Navigate easily through Driver, Open-ended (and Values) Topics.
Commentaires mis en avant et demandant une action immédiate
The first intelligently-ranked employee comments feed. Instead of reading through hundreds of individual comments, Peakon surfaces the most actionable ones. This means more time to focus on solutions, and less time spent trying to spot patterns and uncover insights hidden in your comment feed.
|Communication et suivi de vos valeurs fondamentales|
Ajout personnalisé de valeurs fondamentales et des comportements associés
Using Values, you can now track in real time whether people feel their experience at work is aligned to your stated company values. You can set your custom values and the associated behaviours which will be automatically translated in 40+ languages.
Similarly to the Engagement Driver and Open Ended comments, every respondent along with their numerical score has the ability to add comments to share why they feel this way about each of your Values.
Sujets de commentaires
Topics are generated for Values to understand the general Themes and Issues your people care about and what the sentiment around certain subjects is. An insightful and most practical guidance on what can be done for each team, or the company as a whole, to become more aligned with its values.
Ciblage par segment
Target any segment you feel necessary with your Values question set.
Score par valeur
Vue d'ensemble des valeurs
With a detailed overview dashboard of each of your Values, you can understand the most impactful feedback from your people per value and use all the actionable insights to address feedback and ensure that your culture is indeed becoming more values-driven.
Priorités et points forts de chaque valeur
The Priorities and Strengths recommend the highlighted areas in your organisation to quickly understand the populations in your organisation that align the most and the least to your values and the associated behaviours.
Analyse des tendances et de la heatmap
The Heatmap will enable you to easily see the areas of your organisation that are most aligned to these values.
|Conversations particulières anonymes avec vos employés|
Peakon provides the unique ability to enter into a dialogue with employees, in response to the comments they provide through the survey. Doing so, the employee remains anonymous, but can still provide the extra detail that you sometimes need to understand and address an issue.
Admissions contextuelles en un clic
As an employee, taking the time to raise an issue you care about and not knowing if anyone has read your words can be very disheartening. Leaders can respond to any comment with a click with the ready contextual Acknowledgements when a conversation is not needed.
One of the tools we see as one of the biggest drivers of high participation in survey rounds.
Notifications de conversation et d'admission
The employee that provided the feedback will be emailed with the response (reminding them that they are still anonymous).
|Favorisation de la collaboration entre les équipes et leurs chefs|
Exportation du tableau de bord en présentation personnalisable
The Peakon dashboard results can be downloaded into a PowerPoint presentation. The slide-deck will include all your actionable insights while it is editable to add and remove any information accordingly.
Notes de commentaire privées pour les chefs d'équipe
Within every comment, leaders can privately collaborate to address the employees feedback effectively. This is a great feature when a Manager needs advice from a Director or the HR team and vice versa if the leadership team wants to highlight the Managers attention to a specific comment.
Possibilité de @mentionner un chef d'équipe dans les notes privées
An easy way to draw the attention of the person you want to collaborate with within the Private notes. A notification is sent in your personal dashboard and via email.
Tableau de bord d'équipe partageable
Communicate results back to your employees – either by putting the dashboard on a big screen in the office or by sending it out after a survey round closes. This in turn increases participation and gives everyone a stake in improving. Before sharing you can remove any sensitive content.
|Planification et suivi des actions|
Planification d'actions par moteur
The integrated Action Planning feature in Peakon allows team leaders to close the feedback loop by addressing their teams priorities. You can set actions while in the driver that has been identified as a priority.
Planification d'actions par segment
For team leaders with multiple segments under their responsibility, Directors and other Executives this feature will allow planning and tracking the necessary Actions according to the priorities in each segment. You can plan your actions in each of your priority Segments.
Vue d'ensemble des actions
An overview of all Actions in each dashboard, offers you a great understanding of the accountability of each leader and the overall Action plan of the organisation which will improve engagement.
The overview shows all actions grouped by related drivers and segments.
Délai des actions
Deadlines to each Action allow you to track the accountability while also understand the impact of your planned actions on the improvement of your priorities over time.
Reminders ensure that each leader stays on top of their Action plan.
Affectation d'une action à un moteur
In the case you decide to set a new action within the Actions Overview, you can set the related driver.
Conservation de notes pour chaque action
Notes allow you to add additional details for each of your planned actions. This can be helpful both for the leader adding that action while also for anyone from the leadership team who might be reviewing and supporting the Managers action plan.
Partage d'actions avec votre équipe
At Peakon we believe in collaboration between teams for the successful improvement of each teams engagement. Leaders can share and work together with their team on the action plans by enabling Actions in their shareable dashboard.
Suggestion d'actions pour chaque moteur afin d'aider les chefs d'équipe
Peakon automatically provides suggested actions for every driver. This is a good way to kickstart the team leaders Action plan. These Suggested Actions are also editable and can be customised accordingly. You can always dismiss the suggested actions and add your own if you prefer.
Ressources d'apprentissage pertinentes destinées aux chefs d'équipe
Peakon recommends interesting resources to read, related to your Priorities and the Suggested Actions. This is very helpful to support team leaders to take well-informed decisions on the best way to address team feedback and improve engagement.
|Un service gage de succès|
Portail d'assistance 24 h/24 et 7 j/7, manuels de l'utilisateur et articles sur les meilleures pratiques
Access to online guides, training documents and videos from our team.
Named Customer Success Manager
At Peakon we see every customer relationship as a true partnership that goes far beyond technical implementation. We will always aim to share our ideas and guidance with you, and we hope to learn from you too.
Key to this will be your dedicated Customer Success Manager who will strive to understand your exact business needs – enabling you to make better people decisions and gain a faster return on your investment in Peakon.
Named Senior Customer Success Manager
Configuration de compte basée sur votre taille et vos besoins
From your Data Upload to onboarding your Admins, HR leaders and Managers, your dedicated, named Customer Success Manager will ensure the platform setup and that everyone is a "super user" of Peakon.
Support en ligne/par e-mail
In-product chat functionality, with an average response time of 7-minutes from our customer success team.
Tickets de support par e-mail/en ligne prioritaires
Assistance en 24 h en semaine
Bilan d'utilisation annuel
Our team will work with you to review your use of Peakon throughout your organisation and ensure that all of the Peakon functionality is being used in the most effective way. We will also gather feedback and provide guidance for another successful year of our relationship.
Bilan d'utilisation semestriel avec un responsable senior
Similar to the yearly account alignment session, this will occur twice a year by one of our senior leaders on the Customer Success team with the unique skills to help drive advanced insights, support with executive level communications and best practice sharing from other members of the Peakon community.
Train the Trainer session
For those organisations that have a bespoke approach to managing Peakon, we can provide a Train the Trainer session to qualify a member of your team to facilitate the following sessions within other parts of your organisation.
Présentation des résultats de l'équipe exécutive/du Conseil d'administration par dirigeant exécutif Peakon
One of our executive leaders will partner with you to present survey results in person with your executive team. With a look beyond the dashboard insights, our executive leader will provide a deeper level of context and evaluation of your survey results.
Assistance supplémentaire pour les comptes de niveau VP
Do you need an executive level leader to gain specific guidance and insights to help your engagement strategy? With access to a VP level leader at Peakon, we will assist you through the more challenging decisions and help to provide guidance and insights from an executive perspective.