How EGlobalTech Retains Top Consulting Talent Through Two-Way Communication

How EGlobalTech Retains Top Consulting Talent Through Two-Way Communication
EGlobalTech (EGT), a Tetra Tech Federal IT company, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs.

What we needed

EGT is a consultant firm supporting federal clients at different client sites, across different states. This creates a dispersed workforce and tethering disparate contracts harmoniously is a natural challenge, especially when it comes to keeping employees connected to the values and mission of our company. Peakon has been instrumental in helping us accomplish that goal.
In the consulting world attracting and retaining top talent is the difference between stagnation and growth, Peakon has allowed us to create a culture and environment that ‘Top Talent’ thrives in and not only does EGT benefit but our customers feel a direct and positive impact Joe Zimmerman, Chief Operating Officer

Why Peakon

  • Easy question customization, allowing for each survey round to be more targeted and therefore, more useful.
  • Confidential comments, which encourage employees to expand on context, both positive and negative, which helps to improve contract operations and retention.
  • Good analytical data, specifically the heat maps that segment data by individual teams and help leadership recognize strengths and quickly spot outliers.
Peakon empowers managers by giving them real-time insights to drive meaningful change. Neil Markoff, Senior Director, Human Resources

How Peakon helped

  • Break down communication silos. Peakon has allowed us to stay connected and hear back from the employees on site at a regular frequency. It creates a mass conversation that is measurable against previous results and industry benchmarks.
  • Inform new people initiatives. From an operational view, Peakon tells a story. It captures what people feel is valuable to them and this information informs new initiatives to improve performance and satisfaction across the organization.
  • Improve customer satisfaction. Our clients now experience and can expect less turnover and more engaged employees, while line managers are empowered with site-specific, ground-up insights about how to improve performance and team cohesion.
  • Recognition in the industry. EGT is thrilled to be recognized as a Washington Post Top Workplace in 2021. EGT placed in the top tier for Work-life Balance, Leaders in the Know, Open-minded, Strong Values, Supportive Management, Clued-in Employees.
80% of our workforce is client-based, which makes Peakon invaluable for giving our employees a way to stay connected with headquarters. Rachel Brown, HR Business Partner

Growth & Impact

  • From Q1 2020 to Q1 2021 we reduced voluntary turnover by 50%
  • Engagement has increased from 7.5 to 8.5, our eNPS has doubled from 29 to 53, and we’ve seen a significant increase of our promoter score from 47 to 65 in our first year
  • Our current Peakon participation rate has reached an impressive 90%
The confidentiality of Peakon helps to eliminate hierarchy. Regardless of where you are in the organizational structure, you are encouraged to contribute your opinion. Devon Andrew, Director, Marketing & Design