Lexitas CEO Gary Buckland on His Experience with Peakon

Gary Buckland
Lexitas CEO Gary Buckland on His Experience with Peakon

When your employees are thriving and happy, productivity increases, quality improves and the potential rise in client satisfaction can lead to revenue growth. But we all know this, right? Then why is employee engagement still an afterthought for so many leaders?

Peakon revolutionized our leaders’ ability to receive invaluable feedback from hundreds of employees…

I’ve been a leader within our organization for over 12 years now. At one point, I was the front-line supervisor of a 25 million-dollar production department. Then I became a leader of change, or as I prefer to call it, “Continuous Improvement”. I had always been of the mindset that creating and implementing processes within a department or a division is easy. The difficult part of leadership is managing the people. Training, developing and motivating your employees to do their best is hard work. It’s even harder when management doesn’t have systematic, data-driven tools to measure the engagement level of their team members.

Peakon revolutionized our leaders’ ability to receive invaluable feedback from hundreds of employees within Lexitas. Our company has an expected annual growth rate of 30%-which is mainly achieved through acquisitions. This makes it challenging for us to keep our finger on the pulse of the organization. Peakon’s user-friendly platform, real-time data analysis and truly thoughtful approach to helping leaders like me is a game changer.

My teams and I have built improvement action plans within days of the last survey results…

Our managers now have access to their personal dashboard which displays the engagement score for their departments. This data can be organized based on segments, (e.g. job title, department, tenure, etc.), which allows our managers to build a “personalized benchmark” or “True Benchmark”. My teams and I have built improvement action plans within days of the last survey results and our employees see immediate results from their comments made within Peakon. Our employees feel appreciated and heard.

The Customer Success Team at Peakon made the initial roll-out of our employee surveys an effortless process. The beginning phases of the survey launch can seem daunting, but Peakon understands the importance of customer support, because they walked me through every step and were able to answer my questions in a timely manner.

Making fast, strategic decisions is vital to our profitability and Peakon created a solution that helps leaders keep employee satisfaction achievable.

My Customer Success Representative was extremely responsive and assisted me with the first steps – and continues to be available at a moment’s notice. Not only did Peakon create an easy-to-use platform to help companies master employee engagement, they practice what they preach through a customer-centric approach to problem solving.

As our business continues to grow, our reliance on data analytics is more important than ever. Making fast, strategic decisions is vital to our profitability, and Peakon created a solution that helps leaders keep employee satisfaction achievable. Life just became easier and successfully managing our employees is now a forethought of our leadership commitment.

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