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|Data and Access security|
Two-factor authentication provides basic authentication for organisation members.
By enabling two-factor authentication, administrators limit the likelihood that a user’s Peakon account could be compromised.
We integrate seamlessly with any system that acts as a SAML 2.0 identity provider, including G-Suite (Google Apps), Microsoft Azure Active Directory, Okta, OneLogin and more. Enabled either as part of your Single Sign-On configuration or within Peakon via mobile, SMS and Authy.
99% uptime SLA
We run two full, geographically separate systems in tandem to provide immediate solution for hardware failure and disaster recovery. We are transparent about our historic uptime, which can be found here: https://status.peakon.com
99.9% uptime SLA
We use numerous systems and services such as Detectify to perform regular, automated tests, looking for the most common security vulnerabilities.
We use zxcvbn - an advanced algorithm developed by Dropbox - to test and approve password strength.
Coupled with our login retry policy, we ensure that account brute force attacks become infeasible.
Data anonymity level settings
Peakon gives you the flexibility for targeted, frequent surveys along with the necessary aggregation settings to always ensure the anonymity of your employees.
For each survey schedule you create, the anonymity settings are easily and accurately configurable, from the minimum employee number per segment to comments anonymity levels and everything in between.
Data aggregation settings
Peakon gives you the necessary aggregation settings that fit your organisation. For each survey schedule you create, the aggregation settings are easily and accurately configurable.
Eg. The amount of time survey answers will be included in the current score.
Data access per region
We ensure that you have full control of your data. Prior to working with your named Customer Success Manager you can define through your settings the specific regions of the world where Peakon has access rights to your data.
|Employee Management and Access Groups|
Upload and update your employee records
No matter the various office locations and different HR teams uploading their spreadsheets, Peakon aggregates all employee records accurately in the platform and automatically updates without causing duplication.
Sync and keep employee records up to date with SCIM 2.0
Keep your employee records up-to-date by syncing to your HRM software via the SCIM 2.0, the most modern, simple and secure open API for managing identities trusted by the likes of Google and Slack.
Backdate changes at anytime to employee records at segment level.
A great use of this feature is when two departments merge and backdating will allow you for a consolidated view of survey responses.
Segments provide insights into the engagement of cross-sections of employees by allowing you to view scores and comments by segment.
Based on your employee attributes you can automatically create each population group that you want to receive feedback from, collect their insights and take action.
Attributes allow for survey responses to be segmented. Peakon already provides you with a list of attributes in which you can then add your segments.
You can add your custom attributes according to the needs of your organisation. Our engagement methodology experts are always there for support and advice.
Easy employee filter search
Search for any employee from the organisation and update their status easily by using the search bar.
User access control
The access control groups allow you to manage the different user capabilities in Peakon.
This ensures everyone has the right insights in their dashboards and the right tools to improve their teams’ engagement.
For example, Executives get the overview of all teams while Managers have access only on their teams’ engagement.
Peakon provides you with Access groups for Admins, Executives, Managers, Employees.
Advanced user access control groups
Only give access to those who need it and create as many access groups as you need to reflect your organisational structure.
Hierarchical attributes to define your organizational structure
Add information on the hierarchy of your organisation and Peakon will automatically map the relationships between different departments and employees. You also have the option to set up these relationships manually instead.
Automatically notify employees of new feedback rounds and send reminders for unanswered surveys.
Off-the-shelf integration with popular HRIS systems that make it more straightforward and secure to sync your employee records with Peakon.
Our integration with Bob reassures that your employee records are always up-to-date in Peakon.
With Single Sign-On, the Peakon dashboard users can log in using their existing company credentials, without requiring a separate Peakon login.
Mandated single sign-on
By mandating Single Sign-On you can reassure the quick and secure login to Peakon. Additionally, you can ensure that Employees that have left your business will not be able to access Peakon.
Okta makes integrating Single Sign-On and any HRIS a simple, secure and very easy process.
Build any integration with our public API
Our RESTful API allows you to pull your engagement data directly from Peakon. Integrate with your data sources, sync with your employee management directories, or build your own custom applications. Take your engagement analysis to another level.
Dedicated API support
Access to both documentation for our engagement API and the developers behind it.
|Accurate qualitative and quantitative feedback|
46 default questions from the Peakon question library
Developed based on decades of scientific research, Peakon’s engagement driver framework provides a shared vocabulary to describe good leadership and a healthy culture.
Editable Peakon question library
Edit questions to match the needs of your organisation.
Gather qualitative feedback on issues specific to your business. Unlike the standard set of questions in Peakon, these questions are purely text-based and have no quantitative element (the 0 to 10 scale).
Custom driver questions
Add custom questions to each of the engagement drivers in Peakon. Our engagement methodology experts will advise you on this further.
Questions comment option
Give employees the option to provide a comment with their question response. Comments add a layer of qualitative feedback to employee responses which can help you understand "why" someone gave a particular score.
Questions illustration option
Add an illustration to each of your survey questions, which helps to add additional context and create a better user experience for your employees.
|Intelligent question distribution|
Question distribution for continuous feedback
Peakon’s question rotation algorithm ensures the questions employees receive in their surveys will differ from one another.
Survey fatigue can be a real threat to your insights. This feature is designed to give you a steady stream of data for all these drivers, on an ongoing basis.
Intelligent follow-up questioning for extreme scores
When an issue arises, it’s best to get all the information you can, as soon as possible. Our question algorithms know this.
If an employee provides an unexpected response to a question, we’ll seamlessly insert additional, related questions from your survey into their current round.
As a result, you receive the maximum insight into problem areas as soon as they arise.
Kiosk & SMS service for employees on the ground
Set up a kiosk and get insights from employees who dont have an email address. If employee phone numbers are set, they will also receive an SMS with their unique code and a URL to fill out the survey. Employees can also submit the feedback via kiosk by using their first name and employee number.
Mobile, desktop, any device optimization
Managers can access the dashboard from their web browser on your computer, smartphone or tablet. Employees can receive notifications via SMS, email, Slack or our iOS app.
Dashboard and survey localization in over 37 languages
Employees can share their feedback in their native language (37+ translated languages), while managers can view the results in a fully-translated dashboard (10 translated languages).
Automated employee reminders
Peakon will send automatic reminder emails at specific intervals during each survey round in order to maximise participation. Account administrators can also trigger a reminder email at any time.
Manager participation reminders
Peakon notifies each team leader before the survey round is closed about the remaining number of employees per segment that they still have not responded. It also notifies them of when the next reminder will be sent to the employees.
Anonymous conversations translation option
Built-in Google translate options enable you to understand feedback from multilingual teams. Through the localised experience feature you can respond in your language while the user receives a translated response.
Compatibility for users who are blind or have a color-vision deficiency
Our design team has created a second version of the dashboard which makes it accessible from managers with colour-deficiency without compromising on their user experience. Also, the survey is developed to work for blind users.
|Flexible survey schedules|
Frequency options for each questions set
You can set the frequency for driver and sub-driver questions, as well as the engagement question. If you have Values questions enabled, you will also be able to select the Values question frequency. As you adjust the frequency mix, you will get an indication of how many questions will be asked in the survey rounds
Segment-specific question sets
Use segment-specific questions to ensure you gather the most relevant feedback from every team - anywhere, anytime.
Multiple simultaneous schedules
Run multiple surveys on different schedules and frequencies at the same time. Tailor surveys to different departments and business units around the world.
Multi-branded survey schedules
Customise your survey, email content, add bespoke company branding by division or sub-brands, and give a tailored experience that feels personal to your employees.
You can also brand each question in your surveys independently, making it possible to brand your custom driver and open-ended questions
Customizable email notifications
For each schedule you set you can customise the survey email content (e.g. to include a message from the head of this department) while also defining the sender (e.g. from the CEO of the organisation).
Benchmarks enable you to compare engagement performance against others in your industry.
The company benchmark represents an average score across your organisation, which gives managers and executives more context when analysing the performance of their team compared to the rest of the business.
True Benchmark® lets you use the power of data to account for demographic differences (like age, tenure, etc) between your teams and how those factors affect overall engagement scores.
For larger organisations that operate in multiple industries, we let you choose suitable industry benchmarks for different areas of your business.
For example, a financial services provider may wish for its fin-tech division to be benchmarked against technology businesses.
Automated on-boarding experience for team leaders
After the first employee feedback of each team, every leader will be introduced to their personal dashboard with an automatic onboarding experience of their actionable insights.
Dashboard translation (10 languages + colorblind users)
Personalized dashboard view
Every team leader has access to a personal dashboard with their teams actionable insights in their language and prefered preview settings.
Team priorities & strengths for every team
Peakon flags the highlighted areas, for every segment, in each team leaders overview. These are the areas in your organisation with significantly different levels of engagement and Peakon recommends that you take a closer look. They are presented as Priorities & Strengths.
Priorities reflect the groups of employees who are significantly less engaged than the organisation as a whole.
Strengths, often represent a team where the culture and strategy are perfectly in sync, and cases of best-practice management.
Engagement trendline over time with time period options
Understand the progress of your engagement over time
The ability to slice and dice the analysis from Peakon gives you an incredibly detailed illustration of how, and why, areas of your organisation differ from one another. This is great starting point to learn where potential problems could arise and where more support is needed, but also a source of best practices.
Heatmap: Compare segment scores and participation
The Heatmap is a great way to make a lot information understandable at once. Everything on the Heatmap is interactive. Whenever something requires a closer look, simply click on the score to see the feedback related to this driver, from this specific segment.
Segmentation heatmap with reporting between rounds
Understanding the progress of your teams’ engagement is vital. Peakon provides you with a trendline over time in each segments overview dashboard. To offer a more granular reporting and a better understanding of changes between different rounds of feedback, you can view the difference in your segments overview and get a quick understanding of the teams progress.
Export data to spreadsheets
The spreadsheet export allows you to download all engagement scores for each driver, sub-driver (and Values) in a Heatmap view.
Peakon automatically sends digest emails to people with dashboard access – e.g. the administrators of your Peakon account and your organisation’s managers. The content each individuals emails will contain is determined by what they can view on their dashboard.
Automated, gamified employee introduction to Peakon
After the completion of the first survey, each employee is introduced to Peakon with an interactive onboarding experience. You people will understand how Peakon works, how their feedback looks in the team leaders dashboard and how their data is handled. By explaining transparently everything around Peakon employees are reassured about their anonymity and understand the importance of their feedback.
Personal engagement progress insights
At Peakon we believe that engagement is everyone’s business. After the completion of each survey, employees can understand their engagement progress as well as their activity in Peakon through their personal insights. Nobody else has access to these.
Notifications on acknowledgements and conversations
Employees receive notifications everytime a comment is acknowledged or responded. In every interaction Peakon reassures them about their anonymity.
|Topic and text analytics|
Comments for driver and open-ended questions
With each Peakon question, employees have the option to provide a comment. These comments add colour and nuance to quantitative responses – and essentially the why behind the score.
Comments overview page
All the comments grouped in categories with all the necessary functionality to understand the qualitative feedback of your people.
Filter and search for comments per relevant category
View comments per Driver, Open-ended (and Values) questions and search easily for any comment you are looking for.
Filter and search for comments per action
This feature makes it less likely that managers will overlook employee feedback and miss out on opportunities to improve engagement.
View comment leader attribution for collaboration
Understand the Managers that each comment is associated to quickly by hovering over the comment as Peakon identifies the hierarchical relations. This feature offers context and supports collaboration to ensure the employees’ feedback will be addressed accordingly. By using the private notes you can also tag the right Manager to highlight attention and offer support.
Comments aggregation into multi-word topics
A team leader may read every comment from her employees. Whereas further up the organisational hierarchy, a department-head may see thousands of new comments a month, or tens of thousands for executives.
Peakons text analysis algorithms identify general themes and issues that people care about – and what the sentiment around certain subjects is. This is where topics come in. Topics are a way of aggregating many comments based on a common theme discussed within them.
Automated summary and aggregated score for each topic
Each Topic will display a score associated with the comments that make up each comment. This enables you to quickly judge the around each topic.
Similarly each Topic comes with a summary, a sentence out of the most indicative comments that make the Topic - giving you an insight to a broad conversation in a few seconds.
Topics for driver and open-ended questions
Peakon groups comments into topics, enabling you to quickly understand the common themes that matter to your employees. Topics are generated for Driver, Open-ended (and Values) comments
Topics overview page
All the Topics grouped in categories with all the necessary functionality to get the most out of the common themes that matter to your employees.
Topics view by category
Navigate easily through Driver, Open-ended (and Values) Topics.
Highlighted comments for immediate action
The first intelligently-ranked employee comments feed. Instead of reading through hundreds of individual comments, Peakon surfaces the most actionable ones. This means more time to focus on solutions, and less time spent trying to spot patterns and uncover insights hidden in your comment feed.
|Communicate and track your core values|
Custom addition of core values and associated behaviors
Using Values, you can now track in real time whether people feel their experience at work is aligned to your stated company values. You can set your custom values and the associated behaviours which will be automatically translated in 40+ languages.
Similarly to the Engagement Driver and Open Ended comments, every respondent along with their numerical score has the ability to add comments to share why they feel this way about each of your Values.
Topics are generated for Values to understand the general Themes and Issues your people care about and what the sentiment around certain subjects is. An insightful and most practical guidance on what can be done for each team, or the company as a whole, to become more aligned with its values.
Target any segment you feel necessary with your Values question set.
Score per value
Overview / value
With a detailed overview dashboard of each of your Values, you can understand the most impactful feedback from your people per value and use all the actionable insights to address feedback and ensure that your culture is indeed becoming more values-driven.
Priorities & strengths / value
The Priorities and Strengths recommend the highlighted areas in your organisation to quickly understand the populations in your organisation that align the most and the least to your values and the associated behaviours.
Trendline and heatmap analysis
The Heatmap will enable you to easily see the areas of your organisation that are most aligned to these values.
|1-on-1 anonymous dialogs with your employees|
Peakon provides the unique ability to enter into a dialogue with employees, in response to the comments they provide through the survey. Doing so, the employee remains anonymous, but can still provide the extra detail that you sometimes need to understand and address an issue.
Contextual acknowledgements with a click
As an employee, taking the time to raise an issue you care about and not knowing if anyone has read your words can be very disheartening. Leaders can respond to any comment with a click with the ready contextual Acknowledgements when a conversation is not needed.
One of the tools we see as one of the biggest drivers of high participation in survey rounds.
Conversations and acknowledgements notifications
The employee that provided the feedback will be emailed with the response (reminding them that they are still anonymous).
|Support collaboration between teams and leaders|
Dashboard export into customizable presentation
The Peakon dashboard results can be downloaded into a PowerPoint presentation. The slide-deck will include all your actionable insights while it is editable to add and remove any information accordingly.
Private comment notes for leaders
Within every comment, leaders can privately collaborate to address the employees feedback effectively. This is a great feature when a Manager needs advice from a Director or the HR team and vice versa if the leadership team wants to highlight the Managers attention to a specific comment.
@mention any leader in the private notes
An easy way to draw the attention of the person you want to collaborate with within the Private notes. A notification is sent in your personal dashboard and via email.
Shareable team dashboard
Communicate results back to your employees – either by putting the dashboard on a big screen in the office or by sending it out after a survey round closes. This in turn increases participation and gives everyone a stake in improving. Before sharing you can remove any sensitive content.
|Plan and track actions|
Plan actions per driver
The integrated Action Planning feature in Peakon allows team leaders to close the feedback loop by addressing their teams priorities. You can set actions while in the driver that has been identified as a priority.
Plan actions per segment
For team leaders with multiple segments under their responsibility, Directors and other Executives this feature will allow planning and tracking the necessary Actions according to the priorities in each segment. You can plan your actions in each of your priority Segments.
An overview of all Actions in each dashboard, offers you a great understanding of the accountability of each leader and the overall Action plan of the organisation which will improve engagement.
The overview shows all actions grouped by related drivers and segments.
Deadlines to each Action allow you to track the accountability while also understand the impact of your planned actions on the improvement of your priorities over time.
Reminders ensure that each leader stays on top of their Action plan.
Driver attribution of action
In the case you decide to set a new action within the Actions Overview, you can set the related driver.
Keep notes for each action
Notes allow you to add additional details for each of your planned actions. This can be helpful both for the leader adding that action while also for anyone from the leadership team who might be reviewing and supporting the Managers action plan.
Share actions with your team
At Peakon we believe in collaboration between teams for the successful improvement of each teams engagement. Leaders can share and work together with their team on the action plans by enabling Actions in their shareable dashboard.
Suggested driver actions to help leaders
Peakon automatically provides suggested actions for every driver. This is a good way to kickstart the team leaders Action plan. These Suggested Actions are also editable and can be customised accordingly. You can always dismiss the suggested actions and add your own if you prefer.
Relevant learning resources to support leaders
Peakon recommends interesting resources to read, related to your Priorities and the Suggested Actions. This is very helpful to support team leaders to take well-informed decisions on the best way to address team feedback and improve engagement.
|Service that drives success|
24/7 online support portal/user guides/best practice articles
Access to online guides, training documents and videos from our team.
Dedicated named Customer Success manager
At Peakon we see every customer relationship as a true partnership that goes far beyond technical implementation. We will always aim to share our ideas and guidance with you, and we hope to learn from you too.
Key to this will be your dedicated Customer Success Manager who will strive to understand your exact business needs – enabling you to make better people decisions and gain a faster return on your investment in Peakon.
Dedicated named senior Customer Success manager
Account setup based on your size and needs
From your Data Upload to onboarding your Admins, HR leaders and Managers, your dedicated, named Customer Success Manager will ensure the platform setup and that everyone is a "super user" of Peakon.
Online / email support
In-product chat functionality, with an average response time of 7-minutes from our customer success team.
Yearly account review
Our team will work with you to review your use of Peakon throughout your organisation and ensure that all of the Peakon functionality is being used in the most effective way. We will also gather feedback and provide guidance for another successful year of our relationship.
Priority ticket on email / online support
Bi-annual account alignment session with Senior Leader
Similar to the yearly account alignment session, this will occur twice a year by one of our senior leaders on the Customer Success team with the unique skills to help drive advanced insights, support with executive level communications and best practice sharing from other members of the Peakon community.
24-hour support during weekdays
VP-level additional account support
Do you need an executive level leader to gain specific guidance and insights to help your engagement strategy? With access to a VP level leader at Peakon, we will assist you through the more challenging decisions and help to provide guidance and insights from an executive perspective.
Executive / boards results presentation by Executive Peakon Leader
One of our executive leaders will partner with you to present survey results in person with your executive team. With a look beyond the dashboard insights, our executive leader will provide a deeper level of context and evaluation of your survey results.