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|Data and Access security|
Two-factor authentication provides basic authentication for organisation members.
By enabling two-factor authentication, administrators limit the likelihood that a user’s Peakon account could be compromised.
We integrate seamlessly with any system that acts as a SAML 2.0 identity provider, including G-Suite (Google Apps), Microsoft Azure Active Directory, Okta, OneLogin and more. Enabled either as part of your Single Sign-On configuration or within Peakon via mobile, SMS and Authy.
99% uptime SLA
We run two full, geographically separate systems in tandem to provide an immediate solution in case of hardware failure and disaster recovery. We are transparent about our historic uptime, which can be found here: https://status.peakon.com
99.9% uptime SLA
We use numerous systems and services such as Detectify to perform regular, automated tests, looking for the most common security vulnerabilities.
We use zxcvbn—an advanced algorithm developed by Dropbox—to test and approve password strength.
Coupled with our login retry policy, we ensure that account brute force attacks become infeasible.
Data anonymity level settings
Peakon gives you the flexibility for targeted, frequent surveys along with the necessary aggregation settings to always ensure the anonymity of your employees.
For each survey schedule you create, the anonymity settings can be configured easily and accurately, from the minimum employee number per segment to the anonymity levels of comments and everything in between.
Data aggregation settings
Control how your data is aggregated, for example, adjust the length of time that past survey responses are included in your current score.
Data access per region
We ensure that you have full control of your data. Before you work with your named Customer Success manager you can use your settings to define the specific regions of the world where Peakon has access rights to your data.
|Employee Management and Access Groups|
Upload and update your employee records
No matter the various office locations and different HR teams uploading their spreadsheets, Peakon aggregates all employee records accurately in the platform and automatically updates without causing duplication.
Sync and keep employee records up-to-date with SCIM 2.0
Keep your employee records up-to-date by syncing to your HRM software via SCIM 2.0, the most modern, simple, and secure open API for managing identities, trusted by the likes of Google and Slack.
Update employee records and apply your changes to historical data.
Segments provide insights into the engagement of cross-sections of employees by allowing you to view scores and comments by segment.
Based on your employee attributes you can automatically create each population group that you want to receive feedback from, collect their insights and take action.
Attributes allow for survey responses to be segmented. Peakon already provides you with a list of attributes in which you can then add your segments.
You can add your custom attributes according to the needs of your organisation. Our engagement methodology experts are always there for support and advice.
Employee search and filter
Search for any employee from the organization and update their status easily by using the search bar.
User access control
The access control groups allow you to manage the different user capabilities in Peakon.
This ensures everyone has the right insights in their dashboards and the right tools to improve their teams’ engagement.
For example, Executives get the overview of all teams while Managers have access only on their teams’ engagement.
Peakon provides you with Access groups for Admins, Executives, Managers, Employees.
Advanced user access control groups
Only give access to those who need it and create as many access groups as you need to reflect your organizational structure.
Restrict attributes to streamline your managers' dashboards
Avoid burdening your managers with employee insights that are outside of their power to address. Allow team leaders to focus on the key areas that are relevant to them.
Track the inclusion of any minority population
Our partners use Peakon to understand if their people feel they are treated equally. Peakon provides the option to collect demographic information about your employees (e.g. racial or ethnic origin, sexual orientation) in a safe, GDPR-compliant way. Peakon generates a consent notice for employees to agree to the processing of this data before starting the Peakon survey.
Hierarchical attributes to define your organizational structure
Add information on the hierarchy of your organization and Peakon will automatically map the relationships between different departments and employees. You also have the option to set up these relationships manually instead.
Live usage metrics for managers
With full reporting capabilities, filtering, and segmentation, you have real-time visibility on your managers' action plans, comment interactions, and overall activity. Quickly recognize good leadership behavior and support the managers that need guidance.
Automatically notify employees of new feedback rounds and send reminders for unanswered surveys.
Workday allows you to sync your employee records with Peakon. Once synced, employees are added automatically, and any changes are updated securely.
Our off-the-shelf integration with Bamboo HR allows you to sync your employee records with Peakon. Once synced, employees are added automatically, and any changes are updated securely.
Our off-the-shelf integration with Hi-Bob allows you to sync your employee records with Peakon. Once synced, employees are added automatically, and any changes are updated securely.
With Single Sign-On, Peakon dashboard users can log in using their existing company credentials, without requiring a separate Peakon login.
Mandated single sign-on
By mandating Single Sign-On, you can ensure quick and secure login to Peakon. Additionally, you can be certain that employees that have left your business will no longer have access to Peakon.
Our integration with Okta allows you to sync employee records with Peakon. Once synced, employees are added automatically, and any changes are updated securely. The integration also enables easy single sign-on.
Microsoft Azure Active Directory
Our integration with Microsoft Azure Active Directory allows you to sync employee records with Peakon. Once synced, employees are added automatically, and any changes are updated securely. The integration also enables easy single sign-on.
Build any integration with our public API
Our RESTful API allows you to pull your engagement data directly from Peakon. Integrate with your data sources, and build your custom applications. Take your engagement analysis to another level. We are here to support you.
API technical support
Access to both documentation for our engagement API and the developers behind it.
|Accurate qualitative and quantitative feedback|
46 default questions from the Peakon question library
Developed based on decades of scientific research, Peakon’s engagement driver framework provides a shared vocabulary to describe good leadership and a healthy culture.
Targeted onboarding and exit question sets
Developed by our Organizational Development Science team, these optional questions can be used to target the relevant employee populations at the right time. Enhance your engagement data with additional onboarding and exit insights.
Editable Peakon question library
Edit questions to match the needs of your organization.
Custom driver questions
Add custom questions to each of the engagement drivers in Peakon. Our engagement methodology experts will advise you on this further.
Give employees the option to provide a comment with their question response. Comments add a layer of qualitative feedback to employee responses which can help you understand "why" someone gave a particular score.
Questions illustration option
Add an illustration to each of your survey questions, which helps to add additional context and create a better user experience for your employees.
|Intelligent question distribution|
Question distribution for continuous feedback
Peakon’s question rotation algorithm ensures the questions employees receive in their surveys will differ from one another.
Survey fatigue can be a real threat to your insights. This feature is designed to give you a steady stream of data for all these drivers, on an ongoing basis.
Intelligent follow-up questioning for extreme scores
If an employee provides an unexpected response to a question, we’ll seamlessly insert additional, related questions from your survey into their current round.
As a result, you receive the maximum insight into problem areas as soon as they arise.
Kiosk & SMS service for employees on the ground
Set up a kiosk and get insights from employees who don't have an email address. If employee phone numbers are set, they will also receive an SMS with their unique code and a URL to fill out the survey. Employees can also submit the feedback via kiosk by using their first name and employee number.
Mobile, desktop, any device optimization
Managers can access the dashboard from a web browser on their computer, smartphone, or tablet. Employees can receive notifications via SMS, email, Slack, or our iOS app.
Employee surveys on the Peakon mobile app
Dashboard and survey localization in over 50 languages
Employees can share their feedback in their native language (37+ translated languages), while managers can view the results in a fully-translated dashboard (10 translated languages).
Automated employee reminders
Peakon will send automatic reminder emails at specific intervals during each survey round in order to maximize participation. Account administrators can also trigger a reminder email at any time.
Manager participation reminders
Peakon keeps each team leader up to date with the current response rate and lets them know when the next survey reminder will be sent to those employees who have yet to respond.
Anonymous conversations translation option
Built-in Google translate options enable you to understand feedback from multilingual teams. Through the localized experience feature you can respond in your language while the user receives a translated response.
Blind and colour-deficiency support
Our design team has created a second version of the dashboard which makes it accessible for managers with color-deficiency without compromizing their user experience. Additionally, the survey has been developed so that it works for users who are blind.
|Flexible survey schedules|
Frequency options for each questions set
You can set the frequency for driver and sub-driver questions, as well as the engagement question. If you have Values questions enabled, you will also be able to select the Values question frequency. As you adjust the frequency mix, you will get an indication of how many questions will be asked in the survey rounds.
Segment-specific question sets
Use segment-specific questions to ensure you gather the most relevant feedback from every team—anywhere, anytime.
Multiple simultaneous schedules
Run multiple surveys on different schedules and frequencies at the same time. Tailor surveys to different departments and business units around the world.
Multi-branded survey schedules
Customise your survey, email content, add bespoke company branding by division or sub-brands, and give a tailored experience that feels personal to your employees.
You can also brand each question in your surveys independently, making it possible to brand your custom driver and open-ended questions.
Customisable email notifications
For each schedule you set, you can customize the survey email content (e.g. to include a message from the head of this department) while also defining the sender (e.g. from the CEO of the organization).
Benchmarks enable you to compare engagement performance against others in your industry.
The company benchmark represents an average score across your organization, which gives managers and executives more context when analyzing the performance of their team compared to the rest of the business.
True Benchmark® lets you use the power of data to account for demographic differences (like age, tenure, etc.) between your teams and how those factors affect overall engagement scores.
For larger organizations that operate in multiple industries, we let you choose suitable industry benchmarks for different areas of your business.
For example, a financial services provider may wish for its fin-tech division to be benchmarked against technology businesses.
Automated on-boarding experience for team leaders
After the first employee feedback from each team, every leader will be introduced to their personal dashboard with an automatic onboarding experience for their actionable insights.
Dashboard translation (18 languages + colourblind users)
Personalized dashboard view
Every team leader has access to a personal dashboard with their team's actionable insights in their language and preferred preview settings.
Team priorities & strengths for every team
Peakon flags the highlighted areas, for every segment, in each team leaders overview. These are the areas in your organisation with significantly different levels of engagement and Peakon recommends that you take a closer look. They are presented as Priorities & Strengths.
Priorities reflect the groups of employees who are significantly less engaged than the organisation as a whole.
Strengths, often represent a team where the culture and strategy are perfectly in sync, and cases of best-practice management.
Engagement trendline over time with time period options
Understand the progress of your engagement over time.
The ability to "slice and dice" the analysis from Peakon gives you an incredibly detailed illustration of how, and why, areas of your organization differ from one another. This is great starting point to learn where potential problems could arise and where more support is needed, but is also a good way to discover and develop best practices.
Heatmap: compare segment scores and participation
The Heatmap is a great way to make a lot information understandable at once. Everything on the Heatmap is interactive.
Heatmap: compare scores between feedback rounds
Understand your engagement progress with a view that highlights how scores have changed between your two most recent survey rounds.
Export data to spreadsheets
The spreadsheet export allows you to download all scores for each engagement driver, sub-driver (and value) in a heatmap view.
Peakon automatically sends digest emails to dashboard users (e.g. administrators and managers) providing a simple summary of recent survey results.
Separation Insights from your leavers
Unlike traditional exit surveys, which rely on feedback from employees who have already quit, Peakon’s Separation Insights feature uses survey responses left by leavers in the run up to their departure.
Employee Experience Cycle report: From onboarding to exit
Our EXC report provides insight into the full employee journey, without the complexity of separate onboarding, engagement, and exit surveys.
Attrition Risk Prediction
Attrition Prediction accurately models the risk of employee turnover among different employee populations (e.g. department, location, age, etc.). This allows targeted action to be taken and for contingency plans to be made.
A mobile app for team leaders that reduces the time needed to take action on feedback
Our mobile app gives managers easy access to the most important insights about their team. Leaders can acknowledge employee feedback and collaborate with colleagues to create a plan of action.
Automated, gamified employee introduction to Peakon
After the completion of the first survey, each employee is introduced to Peakon with an interactive onboarding experience. Your people will understand how Peakon works, how their feedback appears to their team leader, and how their data is handled. Transparently explaining everything relating to Peakon reassures employees about their anonymity and helps them to understand the importance of their feedback.
Insights on personal engagement progress
We believe engagement is everyone's business. After the completion of each survey, employees are presented with an overview of their own engagement history. This insight encourages repeat participation.
Notifications on acknowledgements and conversations
Employees receive notifications every time a comment is acknowledged or receives a response. In every interaction, Peakon reassures them about their anonymity.
|Topic and text analytics|
Comments for driver and open-ended questions
With each Peakon question, employees have the option to add a comment. These comments add color and nuance to quantitative responses, essentially providing the "why" behind the chosen score.
Comments overview page
All the comments grouped in categories with all the necessary functionality to understand the qualitative feedback from your people.
Filter and search for comments per relevant category
View comments by engagement 'driver' or for specific open-ended questions. Search and filter options help you to find the feedback you're looking for.
Filter and search for comments per action
This feature makes it less likely that managers will overlook employee feedback and miss out on opportunities to improve engagement.
View comment leader attribution for collaboration
Peakon identifies hierarchical relations so you can quickly find out which manager each comment is associated with by hovering over the comment. This feature offers context and supports collaboration to ensure the employees’ feedback will be addressed appropriately. You can also use the private notes to tag the relevant manager, draw their attention and offer support.
Comments aggregation into multi-word topics
While a team leader may be able to read every employee comment they receive, further up the organizational hierarchy, a department head may see thousands of new comments each month.
Peakon's text analysis algorithms identify the topics that people are talking about and aggregate comments accordingly. This provides a simple way to identify common themes and understand employee sentiment towards them.
Automated summary and aggregated score for each topic
Alongside each topic, we display the average score of the comments within it. This provides a simple measurement of employee sentiment towards the subject. We also provide a topic summary, intelligently formed from the feedback left by your employees, giving you immediate insight into a broader conversation.
Topics for driver and open-ended questions
Peakon groups comments into topics, enabling you to quickly understand the common themes that matter to your employees. Topics are generated for driver, open-ended (and Value) comments.
Topics overview page
The comments overview page gives you a quick snapshot of your qualitative employee feedback.
Topics view by category
Navigate easily through driver, open-ended (and value) topics.
Highlighted comments for immediate action
The first intelligently-ranked employee comments feed. Instead of having to read through hundreds of individual comments, Peakon surfaces the most actionable ones for you. This means more time to focus on solutions, and less time spent trying to spot patterns and uncover insights hidden in your comment feed.
Sensitive Comments for cases of misconduct
Be alerted to cases of misconduct in your organization. Ensure that people-leaders are immediately notified of any critical feedback regarding violence, criminal behavior, ethics, safety, and well-being.
Custom word sets for Sensitive Comments
Add custom trigger words to Sensitive Comments, and export reports designed to address the concerns of external regulators.
|Communicate and track your core values|
Custom addition of core values and associated behaviors
Using Values, you can now track in real time whether people feel their experience at work is aligned to your stated company values. You can set your custom values and the associated behaviours which will be automatically translated in 40+ languages.
Every respondent has the ability to provide a comment explaining the way they feel about your Values, in addition to a numerical score.
Topics are generated for values to help you understand the general themes and issues your people care about and what the sentiment around certain subjects is. This gives you insightful and highly practical guidance on what can be done to help each team or the company as a whole to become more aligned with its values.
Target any segment you feel necessary with your values question set.
Score per value
Overview / value
With a detailed overview dashboard for each of your values, you can understand the most impactful feedback from your people per value and use all the actionable insights to address feedback and ensure that your culture is actually becoming more values-driven.
Priorities & strengths / value
Priorities and strengths highlight the groups of employees that are most closely-aligned to, or furthest from, your stated company values. This allows you to easily identify sources of best practices, and areas that require improvement.
Trendline and heatmap analysis
The Heatmap will enable you to easily see the areas of your organization that are most closely aligned to these values.
|Develop manager leadership skills|
Suggested articles and videos, curated by our Organizational Development Science team. Leadership content from trusted publications, delivered to managers at the point of need, based on their engagement priorities.
Add your company’s suggested resources
Guide your managers with your company’s suggestions. Upload your own custom training resources to your Improve content library.
Suggested short-term and long-term actions developed by our Organizational Development Science team to help managers address feedback efficiently and effectively. This makes it easy for managers to implement impactful changes after each survey round.
Add your company’s suggested actions
Guide and develop your managers through your custom suggested actions. Peakon suggests your internal actions to each team-leader based on their team’s priorities.
An ever-growing library of bite-sized, mobile friendly leadership lessons, developed by our Organizational Development Science team, aligned to Peakon’s engagement methodology. These under-ten-minute courses provide managers with the skills required to act immediately, and lead a productive and engaged team.
|1-on-1 anonymous dialogs with your employees|
Peakon gives you the unique ability to enter into a dialog with employees by responding to the comments they provide through the survey. During this process, the employee remains anonymous, but can still provide the extra detail that you sometimes need to understand and address an issue.
Contextual acknowledgements with a click
As an employee, it can be disheartening to feel that your feedback has not been seen. Our acknowledgements feature allows leaders to leave a simple response to any comment with a single click.
This is a great way to drive high participation rates by letting every employee feel like they've been heard.
Conversations and acknowledgements notifications
The employee that provided the feedback will receive the response via email (along with a reminder that they are still anonymous).
|Support collaboration between teams and leaders|
Dashboard export into customizable presentation
The Peakon dashboard results can be downloaded as a PowerPoint presentation. This editable slide deck will include all your data and insights, and allow you to add and remove any information that you see fit.
Private comment notes for leaders
Within every comment, leaders can collaborate privately to address the employee's feedback effectively. This is a very useful feature in cases where a manager needs advice from a director or the HR team or conversely, where the leadership team wants to draw a manager's attention to a specific comment.
@mention any leader in the private notes
@mentions and private notes allow you to bring issues to the attention of your colleagues. Live notifications are delivered via the Peakon platform and email.
Shareable team dashboard
Communicate results to your employees—either by putting the dashboard on a big screen in the office or by sending it out after a survey round closes. This in turn increases participation and gives everyone a stake in improving. Before sharing you can remove any sensitive content.
|Plan and track actions|
Plan actions per driver
The integrated action-planning feature in Peakon allows team leaders to close the feedback loop by addressing their teams' priorities. You can set actions from within the driver that has been identified as a priority.
Plan actions per segment
For team leaders with multiple segments under their responsibility, directors and other executives, this feature will allow planning and tracking of the necessary actions according to the priorities in each segment. You can plan your actions in each of your priority segments.
The user actions overview makes things easy to track, manage, and collaborate on
An overview of all actions in each dashboard offers you a great understanding of the accountability of each leader and the overall action plan of the organization which will improve engagement.
The overview shows all actions grouped by related drivers and segments.
Deadlines for each action allow you to track the accountability while also understanding the impact of your planned actions on the improvement of your priorities over time.
Reminders ensure that each leader stays on top of their action plan.
Driver attribution of action
If you decide to set a new action from the actions overview, you can also set the related driver.
Keep notes for each action
Notes allow you to add additional details for each of your planned actions. This can be helpful for both the leader adding that action and also for anyone from the leadership team who might be reviewing and supporting the managers action plan.
Share actions with your team
At Peakon, we believe in collaboration between teams for the successful improvement of each team's engagement. Leaders can share and work together with their team on the action plans by enabling actions in their shareable dashboard.
Suggested driver actions to help leaders
Peakon automatically provides suggested actions for every driver. This is a good way to kickstart the team leader's action plan. These suggested actions are also editable and can be customized accordingly. You can always dismiss the suggested actions and add your own if you prefer.
|Service that drives success|
24/7 online support portal/user guides/best practice articles
Access to online guides, training documents, and videos from our team.
Account setup based on your size and needs
From your data upload to onboarding your admins, HR leaders, and managers, your dedicated, named Customer Success manager will take care of the platform setup and ensure that everyone is a "super user" of Peakon.
Online / email support
In-product chat functionality, with an average response time of 29-minutes from our customer success team.
Account alignment sessions
Our team will work with you to review your use of Peakon throughout your organization and ensure that all Peakon's functionality is being used in the most effective way. We will also gather feedback and provide guidance for another successful year of our relationship.
Named Customer Success manager
At Peakon we see every customer relationship as a true partnership that goes far beyond technical implementation. We will always aim to share our ideas and guidance with you, and we hope to learn from you too.
A key part of this process will be your dedicated Customer Success manager who will strive to understand your exact business needs—enabling you to make better people decisions and gain a faster return on your investment in Peakon.
Named senior Customer Success manager
Priority ticket on email / online support
Access to consultative resources from wider Peakon team