Topic & text analysis

Instant understanding

We analyze thousands of comments—in real time—to tell you what your employees care about.

Straight to what matters

Although every employee comment is valuable, analyzing them manually has a cost. That’s why we analyze them for you, meaning you get all the value at no additional cost and in real time.

Peakon’s topic analysis feature analyses your employees comments and identifies the important themes and issues that people care about—and what the sentiment around each topic is—for every area of your business.

Granular insight

Our algorithm understands both single-word and phrase topics, because "development" and "development plan" are not the same thing.

Signal not noise

To ensure that you only focus on real issues, we remove words re-used from the question phrasing and de-prioritize commonly occurring words.

Providing valuable context

Topics are associated with the relevant engagement driver, open-ended question, or company value. Giving you the context you need to take appropriate action.

Topic summaries

Repeated discussions of a topic are summarized into a succinct paragraph, giving you fast insight into multiple conversations.

Simple translation

Understand feedback from multilingual teams at the click of a button.

How it works

Peakon's proprietary machine-learning algorithm analyses employee comments to discover common themes discussed within them. For example, in response to a question around personal growth, you might expect to see the topic of "Training opportunities" or perhaps the name of training initiatives that you have within your organization, e.g. "Acme Excellence Academy".

Each topic also displays a score. This is the average score of all the comments that are associated with the topic. This enables managers and leaders to quickly judge the sentiment around each topic and prioritize accordingly.

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