Retail & hospitality

The secret to great service

Retail and hospitality are all about providing an exceptional customer experience. The best driver of happy customers is happy employees.

How Peakon can help

Highly engaged companies have 37% fewer sick days, 30% higher productivity, and up to 2.5 times better customer satisfaction. Peakon is the employee engagement platform that delivers the data you need to make the right people decisions.

Our continuous approach to employee feedback provides you with visibility across your entire organization. Learn what’s driving engagement, and identify areas for improvement, in real time.

Drill down into issues by segmenting your data by any dimension imaginable—team, tenure, location... even sales performance. Put the data in the hands of your leaders with our manager-level dashboards, and drive change from the ground up.

Track the performance of your initiatives over time, build a culture that promotes great service, and retain your best people. Partnering with Peakon will be the best decision you ever make.

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John Valdez

Improve retention

Engaged employees are more likely to stay with you for the long-term. Our customers have reduced their turnover by as much as 50%, saving hundreds of thousands of dollars in training and recruitment costs each year.

Reach everyone

We can gather feedback from anyone, anywhere, anytime. Accessible via web, kiosk, and SMS, and translated into 34 languages—you can be certain every employee will have their voice heard.

Unrivalled flexibility

Every company is unique in its structure. Our advanced data segmentation and scheduling can handle organizations of any complexity, enabling you to easily drill down into the issues affecting any area of your business.

Customer story

How Secret Escapes top their industry for employee engagement

Visiting the London offices of Secret Escapes, you instantly get a feel for the company’s culture. While any business can plaster its walls with branding, everything here felt genuinely fun and thoughtful—a great first impression on our trip to learn how Secret Escapes approach employee engagement.

Results achieved

Identified strengths and priorities across the entire organization
Provided personalized insights to individual managers
Enabled the development of a targeted, data-driven people strategy
Tracked the performance and impact of initiatives in real time

Explore features

Universal accessibility

Ensure every employee's voice is heard

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Bespoke benchmarking

Better benchmarks to measure performance

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Promote the right behaviors

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Manager dashboards

Empower your managers to drive change

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Topic & text analysis

Powerful insight from employee comments

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Industry-leading data protection and security

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Powering exceptional retail & hospitality companies around the world

Get started now and receive a 30-day free trial.
No credit card required.

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