Our
Services
Every organisation that we partner with has a unique set of strategic goals, which is why we take a consultative approach to every one of our relationships. In addition to support during implementation and onboarding, your dedicated customer success consultant will also advise on the best way to empower managers and turn your insights into business outcomes.
Our Global Community
When you partner with Peakon, you gain access to a global community of companies that are passionate about taking a people-forward approach to business.
Our Belong Community gives you the opportunity to learn best practices and connect with HR leaders from some of the world’s leading organisations. You can also participate in discussion forums to get answers to your questions, provide product feedback, and sign up for exclusive beta trials of upcoming features.
For those interested in sharing their own expertise — from success stories to speaking at world-class events — there’s also our Elevate programme.
Taking the first steps
We start every new partnership by outlining a success plan based on the specific goals of your organisation. Together, we’ll dig into your existing engagement strategy and employee value proposition to identify how Peakon can best support your business needs.
As part of your initial implementation and onboarding, you will have the support of a dedicated customer success team. They will guide you through specific milestones, and ensure the successful adoption of Peakon throughout your organisation.
Ongoing support and partnership
Our partnership doesn’t end with implementation. We provide the support and resources that enable your managers and administrators to get the most out of Peakon.
- Dedicated Customer Success Consultant - your CSC will work with you to create success plans and proactively monitor the adoption of Peakon in your organisation.
- Business Review Sessions - bi-annual sessions with your core team to discuss performance, suggested actions, and best practice.
- Peakon Customer Support Advocates - available 24 hours a day, Monday to Friday via live chat and email for any product-related questions you might have.
Extended professional services team
As part of your partnership with Peakon, you will also have access to an extended team of specialists, including Data Science, Sales Engineering and Organisational Development.
Partnering with your business to ensure you succeed.
Melanie Scott
Chief Customer Officer
Providing the support you need day and night.
Amy Spagnolo
Director of Customer Support
Transforming your engagement data into actionable insight.
Dr. Joe Cainey
Director of Data Science
Enabling change across all areas of your business.
Ben Dunstan
Head of Organisational Development
Safeguarding the security and scalability of your data.
John Henry Mostyn
Director of IT & Compliance
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